Track your order
All orders are processed at our warehouse in Wisconsin and shipped via UPS. We are currently experiencing shipping delays due to COVID. Our current order processing time is now 3-4 business days. Orders shipped UPS ground delivery can be expected 5-7 days after shipment date.
Sometimes a pair of shoes just don’t fit or look the part. That’s life. So, if you find yourself having to return your shoes, here’s what you should know:
- Please try shoes on a carpeted surface to avoid scratching.
- Returns must be shipped back within 30 days of the original purchase date.
- Returns must be unworn and in the same condition as when received–this means no scuffs, scratches or flexing in the toe box.
- Returns must be in original packaging.
- Return shipping is always free. Email us at [email protected] for your customized return label.
- You will receive email notification once your returned order arrives and is inspected at our warehouse. Providing that your return meets the criteria specified, your credit card will be refunded within 7 business days of receipt.
- We reserve all rights to refuse returns that do not meet our return policy.
Returns Processing Delay as of 9/7/2021
We are currently experiencing longer return processing time due to COVID. Returns are currently being processed within 10-12 business days of receipt. Provided that your return meets the criteria specified in our return policy, your card will be refunded within 10-12 business days.
We will process an exchange for any purchase made within 30 days from the request date. Exchanges can only be made on the same style shoe. Size or color exchanges are welcome.
GIFT WITH PURCHASE
Returns made without included gift with purchase will be partially refunded to account for the retail price of the gifted item. If gifted item is included in the return, a full refund will be issued.